Exploring Practitioners 1: Lash Lift Beautician – Charmaine

Related to my previous assignment on developing a prototype for a lashlift practitioner, I visited another lashlift colleague of my friend to find out more about the profession.

Workplace Documentation:

Elly, actually works as a home-based beautician, with her work site set up in her own room. Below is an image of her work site. 

She arranges hers tools into this black multi-layered tray beside the bed.

Some of the key tools used:

  • Silicon Pads
  • Cotton Pads
  • Lash Glue
  • Lash Tint
  • Cotton Bud
  • Alcohol Swab
  • Mask
  • Gloves
  • Y-tool (to separate lashes)
  • Sharp tool with hook 
  • Cling Wrap
  • Scissors
  • Eye Mask
Sharp tool with hook used to separate lashes
Y-tool to separate large chunks of lash

Process Documentation:

I actually got a chance to observe the process at the side while having Elly explain to me the procedures step by step. It was an enriching experience as I got to realize the purpose of the different tools. One of the key pain point for a lash lift beautician is really the large number of tools required which can be messy at times.

Pain Points:

  • Edge of Silicon Pads are too thick to fit perfectly.
  • Certain tools such as the Y-tool and sharp hook tool can be combined to maximise efficiency
  • Worksite area is too small which can be inconvenient at times resulting in tools dropping frequently.
  • Tool organisation area can be messy at times as there are no specific slots allocated for each different kinds of equipment.
  • Because of the number of tools required, it is almost impossible to bring the service outdoors on-the-go. 
  • A significant amount of time is also required to set up before each customers comes. 

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